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Frequently Asked Questions
I want to change my registered email-id/phone number
I have lost my phone. Will my wallet be safe!
Will i lose my wallet if my phone is lost/stolen?
I am not getting OTP on my phone
How can i deactivate my account?
KYC and Verification
Why is KYC required?
Which documents are required for KYC/verification?
How long does it take to verify documents?
My documents have not been verified yet!
I do not have my PAN card / Aadhaar Card. Can i register?
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Deposits and Withdrawals
I put an incorrect address during withdrawal. What do i do?
Can you cancel or reverse my withdrawaltransaction?
My deposit is not reflected in my account yet
How long does it take for a deposit to be reflected in my account?
Can i withdraw to a bank account which is not connected to Mudrex?
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I referred a friend but did not get benefit?
How long does it take for me to get the referral bonus?
My friend has setup an account but i have not got the referral bonus yet
How many friends can i refer?
Can i trade without verification?
How long does it take for my order to process once order is placed?
What is partial execution?
Can i cancel a partially executed order?
Which currencies am i allowed to trade in?
Legal and Taxation
Are crypto-currencies legal in india?
What happens to my crypto funds if the government bans crypto currencies?
How do i pay taxes for gains on crypto-currencies?
I got an email from Mudrex to send OTP what do i do?
How does Mudrex keep my information secure?
How secure is Mudrex?
What is Bitcoin?
What is blockchain?
Why would i use Bitcoin or any other crypto-currency to transact?
Why is there a differences in prices on Mudrex and other exchanges?
Bitcoin (BTC) is now available to trade!
Incentives and Fees on Mudrex
Earning MUD Tokens
Early Adopter Program
Help Desk Software
by Freshdesk Support Desk