Enter your search term here...
New support ticket
Check ticket status
Frequently Asked Questions
I want to change my registered email-id/phone number
I have lost my phone. Will my wallet be safe!
Will i lose my wallet if my phone is lost/stolen?
I am not getting OTP on my phone
How can i deactivate my account?
KYC and Verification
Why is KYC required?
Which documents are required for KYC/verification?
How long does it take to verify documents?
My documents have not been verified yet!
I do not have my PAN card / Aadhaar Card. Can i register?
View all 8
Deposits and Withdrawals
I put an incorrect address during withdrawal. What do i do?
Can you cancel or reverse my withdrawaltransaction?
My deposit is not reflected in my account yet
How long does it take for a deposit to be reflected in my account?
Can i withdraw to a bank account which is not connected to Mudrex?
View all 7
I referred a friend but did not get benefit?
How long does it take for me to get the referral bonus?
My friend has setup an account but i have not got the referral bonus yet
How many friends can i refer?
Can i trade without verification?
How long does it take for my order to process once order is placed?
What is partial execution?
Can i cancel a partially executed order?
Which currencies am i allowed to trade in?
Legal and Taxation
Are crypto-currencies legal in india?
What happens to my crypto funds if the government bans crypto currencies?
How do i pay taxes for gains on crypto-currencies?
I got an email from Mudrex to send OTP what do i do?
How does Mudrex keep my information secure?
How secure is Mudrex?
What is Bitcoin?
What is blockchain?
Why would i use Bitcoin or any other crypto-currency to transact?
Why is there a differences in prices on Mudrex and other exchanges?
Help Desk Software
by Freshdesk Support Desk