Mudrex

Login 5

• I want to change my registered email-id/phone number
• I have lost my phone. Will my wallet be safe!
• Will i lose my wallet if my phone is lost/stolen?
• I am not getting OTP on my phone
• How can i deactivate my account?

KYC and Verification 8

• Why is KYC required?
• Which documents are required for KYC/verification?
• How long does it take to verify documents?
• My documents have not been verified yet!
• I do not have my PAN card / Aadhaar Card. Can i register?

View all 8

Deposits and Withdrawals 7

• I put an incorrect address during withdrawal. What do i do?
• Can you cancel or reverse my withdrawaltransaction?
• My deposit is not reflected in my account yet
• How long does it take for a deposit to be reflected in my account?
• Can i withdraw to a bank account which is not connected to Mudrex?

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Referral Program 4

• I referred a friend but did not get benefit?
• How long does it take for me to get the referral bonus?
• My friend has setup an account but i have not got the referral bonus yet
• How many friends can i refer?

Trading 5

• Can i trade without verification?
• How long does it take for my order to process once order is placed?
• What is partial execution?
• Can i cancel a partially executed order?
• Which currencies am i allowed to trade in?

Legal and Taxation 3

• Are crypto-currencies legal in india?
• What happens to my crypto funds if the government bans crypto currencies?
• How do i pay taxes for gains on crypto-currencies?

Security 3

• I got an email from Mudrex to send OTP what do i do?
• How does Mudrex keep my information secure?
• How secure is Mudrex?

General 4

• What is Bitcoin?
• What is blockchain?
• Why would i use Bitcoin or any other crypto-currency to transact?
• Why is there a differences in prices on Mudrex and other exchanges?

Token Launch 1

• Bitcoin (BTC) is now available to trade!

General 1

• Incentives and Fees on Mudrex

Earning MUD Tokens 4

• Early Adopter Program
• Trade Incentive
• Deposit Incentive
• Referral Incentive